In today’s consumer-driven market, a company’s brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance and grow their brand would be a powerful asset for companies worldwide.
As the global leader in product recalls, retrievals, returns, audit and marketing services, ExpertSOLUTIONS delivers a suite of offerings to protect consumers, brands and the environment while reducing corporate risk.
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March 31, 2015
Pitfalls of a Mismanaged Product Recall: A Case Study
In the case study, you’ll experience the pitfalls of a mismanaged product recall through the eyes of a consumer and also walk away with best practices on protecting and enhancing the customer experience during a recall.Read More
March 26, 2015
The Top 4 Most Recalled Consumer Product Categories
With the amount of media coverage and public attention focused on infant and child related product recalls, you might think it’s the top recalled consumer product category. However, the truth is that these types of recalls are further down than you’d imagine in the list of top recalled Consumer Product Safety Commission regulated products. What could rise above the headline of baby-related product recalls?Read More
March 12, 2015
3 Tips to Enhancing Customer Experience During a Product Recall
During a product recall your brand and the future of your company is on the line. The customer experience during a recall can have a huge impact on customer satisfaction and their loyalty to your brand. With such high stakes, its imperative contact centers are ready to manage the influx of calls and questions during a product recall.Read More